According to the New York Times, the employees at the Columbia, South Carolina’s VA Regional Office deny Veterans claims because it is faster and helps them meet quotas.
The Times article says it this way:
“They’ve implemented so much stuff, no human can keep up with it all,” said Cindy Indof, a decision review officer who has been with the department for 20 years.
Further, the times said,
“The workers (VA Employees) said those quotas encourage processors to take shortcuts that often lead to mistakes, or to focus on easier cases over complex ones. And when in doubt, processors tend to deny claims, the workers said, because denials are generally faster.”
Even more troubling is the VA Workers’ belief that Shinseki will never be able to reduce the backlog, in spite of his promises to do so: